Draft:PolyAI
Submission declined on 24 July 2025 by PunjabiEditor69 (talk).
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Comment: Primary contributor BretDvr has disclosed on their user page that they are being paid to edit this page. —pythoncoder (talk | contribs) 15:36, 6 July 2025 (UTC)
PolyAI is a conversational AI company that creates AI agents for customer service. PolyAI was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su. It is headquartered in London, with branch offices globally in San Francisco, New York City, Toronto and Belgrade.
| Company type | Private |
|---|---|
| Industry | Artificial Intelligence |
| Founded | 2017 |
| Founder | Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su |
| Headquarters | |
Number of employees | 245 |
| Website | poly.ai |
History
[edit]PolyAI was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su, who met doing their PhD work as part of the dialog systems group at University of Cambridge’s Machine Intelligence Lab. They studied under Professor of Information Engineering at the University of Cambridge Steve Young, who currently serves as an advisor for PolyAI.[1]
PolyAI has obtained nearly $120 million in funding from entities such as Amadeus Capital Partners, Passion Capital, Khosla Ventures, Georgian, Hedosophia, and NVentures ([Nvidia’s venture capital arm).[2] [3] [4] [5]
Products
[edit]PolyAI’s AI agents perform digital and over-the-phone customer service tasks for enterprise call centers. Its agents are used in industries such as hospitality, utilities, SaaS, and transportation.[6] [7] [8] [9]
PolyAI’s technology incorporates its patented models, such as ConveRT, a pretraining framework for conversational tasks, and Pheme, a speech synthesis tool[10]. In May 2025, PolyAI announced the release of three proprietary models: Owl, an automatic speech recognition (ASR) tool; Raven, a foundational large language model; and Macaw, a rebranded version of Pheme.[11]
Awards and Recognition
[edit]Product/Industry Notices
[edit]- Tech5 Contender (2025)[12]
- Ranked eighth on The Sunday Times Tech 100 Software List (2025)[13]
- Deloitte 2024 EMEA Technology Fast 500 (#57) (2024)[14]
- SSON Impact Awards Technology of the Year (2024)[15]
- Business Intelligence Group’s Excellence in Artificial Intelligence (Customer-Led Voice Assistants – Intelligent Agent) (2024)[16]
- PolyAI named in Forbes’ AI50 2023 (2023)[17]
External links
[edit]References
[edit]- ^ "About". PolyAI. Retrieved 2025-07-02.
- ^ "'We were building AI voice assistants before it was cool' 'We were building AI voice assistants before it was cool'". The Times & The Sunday Times. Retrieved 2025-07-02.
- ^ "PolyAI | Portfolio". Entrepreneurs First. Retrieved 2025-07-02.
- ^ Butcher, Mike (2021-09-08). "AI-driven voice assistant PolyAI raises $14M round led by Khosla Ventures". TechCrunch. Retrieved 2025-07-02.
- ^ Stacey, Stephanie (2024-05-15). "PolyAI secures near $500mn valuation in boost to UK's AI ambitions". Financial Times. Retrieved 2025-07-02.
- ^ Lin, Belle (2025-05-21). "AI Voice Agents Are Ready to Take Your Call". Wall Street Journal. ISSN 0099-9660. Retrieved 2025-07-02.
- ^ Mrksic, Nikola. "Gen Z Is On The Phone For Customer Service Needs". Forbes. Retrieved 2025-07-02.
- ^ "Capsule Cover | The UK's Top 50 Tech Scale-Ups | Capsule Scale-Up 50". capsulecover.com. Retrieved 2025-07-02.
- ^ "Golden Nugget Wins with PolyAI". CRM Magazine. 2024-03-01. Retrieved 2025-07-02.
- ^ Kumar, Vineet (2024-01-13). "Meet PHEME: PolyAI's Advanced Transformer-Based TTS System for Efficient and Conversational Synthesis". MarkTechPost. Retrieved 2025-07-02.
- ^ TomHaynes (2025-06-03). "Meet Owl: PolyAI's new speech recognition model". PolyAI. Retrieved 2025-07-02.
- ^ Macaulay, Thomas (2025-05-12). "5 UK scaleups enter TECH5 — the 'Champions League of Tech'". TNW | Ecosystems. Retrieved 2025-07-02.
- ^ Tyler, Richard (2025-01-17). "100 fastest-growing tech companies in Britain revealed". www.thetimes.com. Retrieved 2025-07-02.
- ^ "Deloitte - 2024 EMEA Technology Fast 500" (PDF).
- ^ "It is our honor to announce the winners of the 2024 SSON North American Impact Awards! | SSON". www.linkedin.com. Retrieved 2025-07-02.
- ^ "6 Experts, 35 Companies, and 79 Products Awarded for Excellence in Artificial Intelligence". www.prweb.com. Retrieved 2025-07-02.
- ^ Shrivastava, Rashi. "Forbes 2025 AI 50 List - Top Artificial Intelligence Companies Ranked". Forbes. Retrieved 2025-07-02.
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