Draft:Mint Service Desk
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| Mint Service Desk | |
|---|---|
| Developer(s) | OPGK Rzeszów S.A. |
| Initial release | 2016 |
| Written in | .NET |
| Operating system | Web-based |
| Platform | Cloud, On-premises |
| Type | IT service management, Help Desk Software |
| License | Commercial |
| Website | mintsd.com |
Mint Service Desk is a cloud-based IT service management (ITSM) and help desk software developed by OPGK Rzeszów S.A., headquartered in Rzeszów, Poland. It provides incident management, asset tracking, and service delivery management tailored for businesses of various sizes.[1]
Features
[edit]Mint Service Desk supports:
- Incident and Problem Management for efficient issue tracking and resolution.
- Asset Management to monitor hardware and software status, locations, and user activities.
- Service Level Agreement (SLA) Management for defining and monitoring timely service delivery.
- Self-Service Portal allowing end-users to submit tickets and access knowledge bases independently.
- Customization and Scalability with customizable workflows, forms, and fields.
- Integration Capabilities with third-party platforms like Microsoft Azure, Exchange, and Lansweeper[2], baramundi[3]
Pricing
[edit]Mint Service Desk provides tiered subscription models, starting from a Lite plan at $8 per user per month, alongside free trials.[4][5]
Reception
[edit]Mint Service Desk has generally positive user reviews, with users highlighting its ease of use, flexibility, and comprehensive features. On software review platform Capterra, it has an average rating of 4.7 out of 5.[6] It was also mentioned by Computerworld as one of best free service desk platforms.[7]
Company background
[edit]Mint Service Desk was developed by OPGK Rzeszów S.A., an IT services and consulting firm located in Rzeszów, Poland.[8]
References
[edit]- ^ "Mint Service Desk". Capterra. Retrieved 2024-04-14.
- ^ "Lansweeper Integration". Lansweeper. Retrieved 2024-04-14.
- ^ "Integrations". SITS. Retrieved 2024-04-14.
- ^ "Cloud launch". SITS. Retrieved 2025-04-15.
- ^ "Mint Service Desk Pricing". Capterra. Retrieved 2025-04-14.
- ^ "Mint Service Desk Reviews". Capterra. Retrieved 2024-04-14.
- ^ "Best free service desk". Computerworld. Retrieved 2024-04-15.
- ^ "Mint Service Desk LinkedIn". LinkedIn. Retrieved 2024-04-14.
External links
[edit]- Official website
- Documentation
- LinkedIn Profile
- Capterra Profile
- Software Advice Profile
- Computerworld
- Lansweeper integration